Standards for Excellence 101: What’s What?

04/05/2023 01:00 PM - 02:00 PM ET




Standards for Excellence 101: What’s What?
Wednesday, April 5 | 1:00 PM – 2:00 PM | Interactive Webinar

Presented by: Debra Thompson, Founder & President, and Jacqui Catrabone, Director of Nonprofit & Community Services, Strategy Solutions, Inc.

Moderated by: Heather Giampapa, Standards for Excellence & Development Director, PANO

Offered in Partnership with: Strategy Solutions, Inc.


We at PANO talk a good deal about Standards for Excellence®. Have you ever found yourself asking, “What exactly is that?” Well, you’re in luck, because this webinar will answer that question and lots more!


The Standards for Excellence ethics and accountability code supports organizations in meeting the highest standards, legal requirements, and regulatory compliance of nonprofit governance, management, and operations. The six guiding principles of Standards promote integrity in nonprofit management and, ultimately, strengthen the public trust in Pennsylvania’s nonprofit sector.


This interactive intro session to the Standards for Excellence will provide:


  • A basic overview of the Standards for Excellence
  • A breakdown of the 6 Guiding Principles of Standards
  • Information about the Standards Accreditation and Standards Basics Recognition processes
  • A look into the Standards Education Packets (including sample tools and policies), and how to use them
  • Tips for organizing your Standards journey


All participants will receive a self-assessment checklist to identify areas of excellence and opportunities for growth and improvement.


Executive Directors, Board Members, Nonprofit Managers, and everyone who is curious – join us to find out how the Standards can improve your governance, financial systems, personnel practices, fundraising, and more!


*If your org is located in Bucks County, it’s your lucky day! Thanks to the generous support of Foundations Community Partnership, you may be eligible to attend this program free of charge, regardless of your membership status with PANO. Contact Christina at for details!


Single Login Cost:
$10 per person for PANO Members | $20 per person for Not-Yet Members

Terms of Participation
Your purchase entitles you to a single login. Please do not share the login information with others, as it may interfere with your ability to join. If multiple individuals from your organization would like to view the webinar, please purchase separate tickets for each person or consider a group screening ticket (below).


Group Screening Cost (4-10 individuals):
$32 per group for PANO Members | $64 per group for Not-Yet Members

Terms of Participation
If you have 4-10 individuals interested in viewing the webinar, please have one person register selecting the group ticket. You can then enter the names and email addresses of up to 9 other individuals to add to your group ticket.


This option makes the most sense when you have 4-10 individuals interested in viewing the webinar. For fewer than 4 attendees, a single login ticket for each person is the most cost-effective option. For more than 10 attendees, please email Christina at to discuss options.


Materials & Login/Call-In Instructions:
Materials (PowerPoint and other handouts), along with instructions on how to login and call-in, will be emailed to attendees a few days prior to the date of the webinar. PANO uses Zoom as our webinar platform; you can familiarize yourself with Zoom and/or join a test meeting prior to these sessions.

Can’t attend? All webinar registrants will receive a recording of the webinar following the live session!


About the Facilitators & Moderator:

(Speaker) Debra Thompson, Strategy Solutions, Inc. (SSI)

A graduate of Villa Maria College with a B.S. in Marketing, Deb received her Master of Business Administration from Gannon University.


As President of SSI, she provides strategic planning facilitation, training and planning, and research project management services to organizations and communities. Debra is an adjunct faculty member at Duquesne University where she teaches Organizational Development, Program Development/Evaluation, Leading Organizational Change and Community Leadership in the Master of Organizational Leadership program. She was also an adjunct professor at Gannon University for 10 years where she taught Strategic Planning, Research Methods and Program Development. She is a certified trainer, consultant and peer reviewer for both the PA and National Standards for Excellence in Nonprofit Ethics and Accountability®.


Learn more about Deb here.


(Speaker) Jacqui Catrabone, Strategy Solutions, Inc. (SSI)

With an undergraduate degree in Psychology from the Pennsylvania State University and a Master of Social Work from Edinboro University of Pennsylvania, Jacqui brings a depth and breadth of project management and program development experience to SSI clients.


As Director, Nonprofit and Community Services, Jacqui is responsible for providing leadership, organization, project management and client coordination support for training, research, planning, facilitation, organizational and program development and evaluation projects for nonprofit and community/government clients. She is a certified trainer and consultant for the PA Standards for Excellence in Nonprofit Ethics and Accountability®.


Learn more about Jacqui here.


(Moderator) Heather Giampapa, PANO

Heather brings twenty-plus years of development, communications, and nonprofit management experience to her role as PANO’s Director of Standards for Excellence and Development. Her career has included positions working in a variety of nonprofit fields, including health and human services, higher education, the arts, and healthcare.


Prior to joining the PANO team full-time in late 2022, Heather worked part-time with the organization in membership, development, and conference management. She received her undergraduate degree in English and History from Muhlenberg College, her Master of Arts from the University of Richmond, and became a Certified Fund Raising Executive in 2017.


Learn more about Heather here.


About the Standards for Excellence®:

Standards for Excellence® offers tools and resources to support organizations in meeting the highest standards, legal requirements, and regulatory compliance of nonprofit governance, management, and operations. Through the Standards, PANO offers an Accreditation and Basics Recognition process, trainings, the Standards for Excellence Ethics and Accountability Code, and educational resources.


The code identifies 6 major areas of nonprofit governance and management which contain 27 different topic areas. Each of the following topic areas includes specific benchmarks and measures that provide a structured approach to building capacity, accountability, and sustainability in your organization:

  • Mission, Strategy, and Evaluation
  • Leadership: Board, Staff, and Volunteers
  • Legal Compliance and Ethics
  • Finance & Operations
  • Resource Development
  • Public Awareness, Engagement, and Advocacy


Download a copy of the codebook here and learn more about Standards here.





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